Refund policy
15-Day Return and Replacement Policy
At Amore Merch, every item is printed especially for you after your order is placed. Because our products are made on demand, we are unable to accept returns or exchanges for incorrect sizes, color preferences, buyer's remorse, or changes of mind.
However, we want you to be satisfied with your order. We offer a 15-day replacement or refund policy for items that arrive damaged, defective, misprinted, or different from what was ordered.
15-Day Reporting Period
You must contact us within 15 calendar days of the delivery date shown by the shipping carrier.
Requests submitted more than 15 days after delivery may not be eligible for a replacement or refund.
Eligible Issues
Your order may qualify for assistance if:
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The item arrived damaged.
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The item contains a printing or manufacturing defect.
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You received the wrong product.
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You received the wrong size or color compared with your order confirmation.
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Part of your order is missing.
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The printed design is materially different from the approved product image.
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The package was confirmed lost by the shipping carrier.
Non-Returnable Items
Because our products are custom printed on demand, we do not accept returns, refunds, or exchanges for:
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Ordering the wrong size.
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Selecting the wrong color or product.
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Buyer's remorse or change of mind.
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Personal preference regarding fit, fabric, or color.
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Minor color differences caused by screen or monitor settings.
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Incorrect information entered by the customer, including names, dates, wording, addresses, or personalization details.
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Normal wear and tear.
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Items that have been washed, worn, altered, stained, or damaged after delivery.
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Clearance, discounted, final-sale, or promotional items unless they arrived defective.
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Gift cards or downloadable products.
Please review the product description, size chart, spelling, shipping address, and order details carefully before completing your purchase.
How to Report a Problem
To request a replacement or refund, contact us within 15 days of delivery:
Email: tishawndat@outlook.com
Website: amoremerch.com
Please include:
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Your full name.
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Your order number.
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A description of the issue.
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Clear photographs of the full item.
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Close-up photographs showing the damage, defect, or printing error.
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A photograph of the shipping label or packaging when applicable.
We may be unable to process your request without sufficient photographs or order information.
Replacements
When an eligible issue is confirmed, we may provide a replacement at no additional cost.
Replacement items will be produced using the same product, size, color, design, and shipping address listed on the original order unless otherwise approved.
Because replacements are also printed on demand, production and shipping times may apply.
Refunds
When a replacement is not appropriate or available, we may approve a full or partial refund.
Approved refunds will be issued to the original payment method. Processing times vary depending on your bank, credit card company, or payment provider.
Original shipping charges are generally non-refundable unless the entire order was damaged, defective, incorrect, or confirmed lost in transit.
Return Shipping
Do not mail an item back without receiving return instructions from us.
In many cases involving damaged, defective, or misprinted products, a physical return may not be required. If a return is required, we will provide instructions.
Unauthorized returns may not be accepted or refunded.
Size and Fit
Customers are responsible for reviewing the size chart provided on each product page before ordering.
Because sizing may vary between brands and garment styles, we cannot provide refunds or exchanges when the correct size was produced and shipped according to the order.
Personalized and Custom Orders
Customers are responsible for reviewing all names, dates, wording, images, colors, and personalization details before submitting an order.
We are not responsible for errors contained in customer-submitted information or approved designs.
A personalized order may qualify for a replacement only when the finished product does not match the information submitted or approved by the customer.
Order Changes and Cancellations
Because production may begin shortly after an order is placed, changes and cancellations are not guaranteed.
Contact us immediately if you need to request a change or cancellation. Once an order has entered production, it may no longer be changed, canceled, or refunded.
Shipping Address Errors
Customers are responsible for entering a complete and accurate shipping address.
We are not responsible for orders delivered to an address entered incorrectly by the customer. Additional charges may apply if an order must be reprinted or reshipped because of an address error.
Lost, Stolen, or Delayed Packages
A package is not considered lost solely because it is delayed.
If tracking shows no delivery and the carrier confirms the package is lost, contact us so we can review the order.
If tracking shows that the package was delivered, but you cannot locate it, please:
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Check around the delivery location.
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Ask household members or neighbors.
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Contact the shipping carrier.
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Contact us within 15 days of the recorded delivery date.
We are not responsible for packages stolen after confirmed delivery. However, we will review each situation individually and assist when reasonably possible.
Policy Abuse
Amore Merch reserves the right to deny a replacement, refund, or future order when there is evidence of fraud, repeated policy abuse, altered photographs, false claims, or intentional damage.
Contact Us
Amore Merch
Website: amoremerch.com
Email: tishawndat@outlook.com
By completing a purchase from Amore Merch, you acknowledge that you have read, understood, and agreed to this 15-Day Return and Replacement Policy.